KD Blog

KD Kanopy: Customer Service You Can Count On



With the holiday season in full swing, KD Kanopy’s commitment to you and your business allows you to keep your focus where it’s most important – on your customers. Our clients and their needs have been our main focus from the start. For over 15 years, we are proud to have kept our pricing stable. And remarkably, over the last eight years, we have even lowered pricing on our digital printing by more than 50%.

However, our commitment to our customers goes beyond pricing. When making the important decisions surrounding the purchase and design of your custom canopy, we guarantee you will always talk to a live person. You will never receive an automated response during business hours, and will work directly with a dedicated sales representative.

Not exactly sure what you need or want? We even offer in-house design services, which are free for the first two hours. We also understand that tight deadlines are a reality of our clients and our client’s customers, and will do all we can to meet your project timeline. For smaller orders, we are able to offer turnaround times as fast as 5-7 business days, as well as expedited shipping via Fedex.

Finally, we boast a comprehensive warranty, including a lifetime manufacturer’s defect guarantee on aluminum and five years on steel products. A warranty against defects is a representation* communicated to a consumer that if the goods or services (or part of them) are defective, the business will:

· repair or replace goods (or part of them)

· resupply or fix a problem with services (or part of them)

· provide compensation to the consumer.

For KD Kanopy, customer service is not just second nature; it’s our first priority. Check out our Frequently Asked Questions to find out what, in addition to our exceptional customer service, sets KD Kanopies apart from other canopies.

*A representation will only be a warranty against defects if it is made at or around the time that goods or services are supplied.