KD Blog

Our Customer Service is World-Class


As a leader in the pop-up canopy industry, our goal is to help you put your brand in front of people, in a memorable way.  Beyond that, we are proud to provide world-class customer service. We love seeing your custom canopy in action and always love to know that our clients are happy with the durable, high quality, easy-to-use branding products as well as our customer service.

Did you know this about your customer service?

-You can call our customer service team if you have any problems before you send anything back. Here is more info on returns.

-We have a dealer program for organizations that want to expand their product offerings by selling our products.

-Our team will help you make your vision come to life by helping you pick a product within your budget.

– Turnaround time for production is 14 business days + shipping depending on the product you pick.

-Our warranty is world-class too. Warranties vary depending on the product.

-Your canopy will be designed for years of use & enjoyment, make sure to follow these rules to get the most out of it.

-We have a FAQ section on our website. You can find answers to other questions there.

We are looking forward to helping you create your next custom canopy. Our products & our customer service lead this industry, thanks to our current & future clients who continue to use us for their needs!